FAQ
Your Essential Guide to Nuchel Products
Frequently Asked Question
What shipping options do you offer?
At Nuchel, we provide various shipping options to ensure you receive your order when you need it:
- Economy: 7-10 business days
- Standard: 4-5 business days
- Rush: 2-3 business days
- Express: Next business day
Please note that we cannot deliver to PO Boxes, so ensure you provide a valid street address for delivery.
Visit our Shipping Policy for more info.
Where do you ship from?
All our orders are shipped from our state-of-the-art distribution center located in Burnaby, British Columbia, ensuring swift delivery across Canada.
Visit our Shipping Policy for more info.
What should I do if my order is delayed?
If your order is delayed, please check your shipping confirmation email for tracking details. If you need further assistance, don’t hesitate to reach out to our customer service team, who will be happy to help.
Visit our Shipping Policy for more info.
Do you offer international shipping?
Currently, we focus on shipping within Canada. Keep an eye on our website for future updates regarding international shipping options.
What types of hair products do you offer?
At Nuchel, we provide a wide range of premium hair products, including virgin hair, wigs, hair extensions, braids, and hair toppers. Each product is available in various styles, colors, and lengths to suit your personal style.
How can I ensure that I choose the right product for my needs?
Our website features detailed product descriptions and styling guidelines. Additionally, our customer service team is available to provide personalized advice and recommendations based on your preferences. Don't hesitate to reach out via email or phone for assistance!
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with an item, you can return it within 30 days of delivery in its original condition for a refund or exchange. Please visit our Returns page for more details on the process.
How can I care for my hair extensions or wigs?
Proper care can extend the life of your hair products. We recommend washing them gently with sulfate-free shampoo, avoiding heat where possible, and storing them in a cool, dry place. For specific care instructions, refer to the packaging or our Care Tips section on the website.
Do you offer customizable options?
Absolutely! Our diverse product range includes customizable options in terms of styles, colors, and lengths. You can mix and match to create a look that reflects your unique style.
What payment methods do you accept?
We accept various secure payment methods, including credit/debit cards and PayPal. Your payment information is processed securely to ensure your safety.